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IHTP SERVICE Excellence – exclusively in your company

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I HAVE THE POWER SERVICE Excellence is the Course I Have the Power to help improve the service of your company.

General Objective:

The participants will improve their performance with regard to cross-cutting skills.

Programmatic Content

The concept of Customer Service
– Why a Service of Excellence
– Positive factors for a Service of Excellence
– Aspects by which a Quality Service is guided
– Reactions to a Service of Excellence

Skills of a Service Professional
– Customer needs
– What is being an Excellent Professional?
– Attitudes and Behaviors of Excellence
– 5 pillars of Care
– Excellence in Service
– Plan success

The Importance of Communication
– The importance of nonverbal communication
– Principles of Effective Communication
– Communicational Attitudes
– Attitudes that oppose Empathy
– Positive language
– Communication in attendance

Answering a call:
– Rules for a good telephone service
– Good and clear communication

Conflict Management
– Causes of conflicts
– Types of conflicts
– Preventing conflict
– Negotiate
– Strategies to deal with conflict
– Styles to deal with conflict
– Practical advice

How to put difficult customers on our side?

Complaint Management

Duration: 21 hours / 3 days

Time: To be defined according to the customer.

Dates: A Set according to the customer.

Minimum number of participants: 5
Maximum number of participants: 10
Location: Customer facilities

Registration includes:

– an excellent course +

– documentation +

– IHTP Diploma +

– 3% discount on credits for future purchases +

Note:
– Payment of registration must be made before the start of each course
– travel and subsisting costs are in addition.


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Recommend - IHaveThePower

Recommending is simple and will generate fantastic results for you and for those who receive your invitation.

Whoever registers on our site, on your recommendation, will immediately win:

  • automatic subscription to Motivational Thought of the Day
  • Automatic Personal Excellence Challenge of the Week subscription
  • the fantastic audiobook ATTITUDES TO WIN
  • the possibility to double the credits you accumulate in an order, if you place the 1st order within 72 hours

In addition to automatically earning the credits they accumulate whenever they make a purchase on our site, you’ll enjoy the satisfaction you’ll get from watching your friends improve.

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Álvaro Magalhães – Porto – Portugal

There were 3 very pleasant days, lived in the middle of a group of excellent people, listening and living very important teachings and that undoubtedly can help anyone to change their attitude in life, the way they face problems, the motivation for the realization of dreams, finally creating a new mentality in people’s heads. Dr. Adelino continue with your dream. Thank you for the moments you’ve lived.

Adua Reis – Lisboa – Portugal

Obstacles were meant to be overcome; targets to be achieved.

I have the power is like the sun, sometimes we can not see it, because the essential is invisible to the eyes, but it is there, you just have to be a little patience and you will see it fully discovered, spreading blinding rays of pleasure and joy of living. That is life!